Payment

Payment is expected at the time of service. We accept check and cash payments. Checks are to be made out to Nicole’s TLC Cleaning. Most clients leave payment on the kitchen counter or set up “Online Bill Pay” for their convenience. In the event that we arrive at your home and there is no payment, we will contact you to make arrangements that day. If payment is not received within ten days, we will add a 10% late fee to price of service.

Cancellations

Please give us 24 hours notice if you need to cancel a cleaning visit. We reserve the right to charge $35.00 if we receive less than 24 hour notice and/or more than four cancellations per calendar year.  We strive to be flexible with appointments and understand unforeseen circumstances, but frequent and last minute cancellations are a financial strain on our company and staff. Please be courteous to our staff and cancel if there is any sickness, such as fever or vomiting in your family so we do not pass it along to others.

Rescheduling

If you need to reschedule your service to another day of the week; we will make every attempt to reschedule. Please let us know within 24 hours if this is needed.

Lock-Out Policy

Most clients give us a key to their home or the combination to their garage door for entry. In the event that we are locked out of your home on a scheduled cleaning day, a $35.00 lock-out fee applies. 

Cleaning Times

Hours of operation are Monday thru Friday from 9:00 am to 5:00 pm.  Due to our flexible and ever changing schedule; it is difficult to commit to an exact time of arrival. Even if you normally have an afternoon cleaning, there may be times that we need to clean your home in the morning instead. We will make every effort to accommodate your needs.

Inclement Weather

If there is a storm in progress on your scheduled cleaning day - ice, snow, thunderstorms, etc. - it will be a judgment call made by the management as to whether or not the staff will be working.  We ask that you keep driveways and walkways shoveled and sanded/salted.

Tidiness

We ask that things like toys, clothing, wet towels, papers, piles of dirty dishes, etc. are picked up prior to our arrival. If you ever want to add any extra services to your cleaning please call ahead so we can notify the staff of the extra fee and time needed.